Terms of Service

These Terms of Service ("Terms") are an agreement between you (the business or individual using our services) and BuildShop, a brand operated by 马钛氪（北京）营销科技有限公司 (Mateike (Beijing) Marketing Technology Co., Ltd.) ("BuildShop," "we," "us," or "our"). They govern your use of www.buildshop.store and buildshop.store (the "Site") and any website design, development, hosting, consulting, or support services we provide (the "Services").

Please read these Terms carefully. By using the Site, submitting a form, replying to us, or engaging us to provide Services, you agree to these Terms. If you do not agree, please do not use the Site or the Services.

1. Agreement & Eligibility

By using the Site or the Services, you represent that you are at least 18 years old and that you have the legal authority to enter into these Terms on behalf of yourself or the business you represent. If you are agreeing on behalf of a business, "you" includes that business.

2. Our Services

BuildShop provides website creation and digital solutions for small and local businesses. Depending on what we agree, the Services may include:

• Website design — visual design and layout for your website;
• Website development — building the pages, forms, and functionality;
• Website preview — a live preview or demonstration site you can review before you decide;
• Digital consultation — advice on your online presence, content, and structure;
• Customer support — help with your site after it launches; and
• Growth services — optional services such as SEO and local search, paid search, AI search visibility, lead generation, and ongoing website care.

The specific scope, deliverables, timeline, and price of any project will be described in a quote, proposal, invoice, or written message we send you and you accept. Anything not expressly included is out of scope. We may decline or discontinue work at our discretion, and we may use subcontractors or third-party tools to deliver the Services.

3. Preview & Demonstration Websites

To help business owners see what is possible, we may create a preview or demonstration website for a business using publicly available business information (such as business name, address, phone number, public hours, service categories, and publicly posted reviews). A preview site is provided for demonstration purposes only and is not represented as the business's official website.

If you own a business and do not want a preview site or any further contact, email hello@buildshop.store. We will remove the preview page and stop contacting you, normally within a few business days and in any event within 30 days. You do not need to give a reason, and requesting removal does not affect any other rights you may have.

To stop text messages: reply STOP to any message from us. Opt-out requests are honored immediately — apart from a single confirmation message, no further text messages are sent. See Section 7.

4. Customer Responsibilities

To deliver the Services, we need accurate information and your cooperation. You agree that you will:

• provide true, accurate, and complete information about you and your business, and keep us updated if it changes;
• only submit content you have the right to use, and ensure your content, images, logos, text, reviews, and any testimonials you provide are lawful, non-infringing, and not misleading;
• respond to requests for content, approvals, and feedback in a reasonable time, and designate a person authorized to approve work on your behalf;
• maintain your own accounts, credentials, domains, and third-party subscriptions unless we have agreed in writing to manage them for you;
• comply with all laws that apply to your business and your communications with your own customers — including telemarketing, text messaging, and privacy laws — and not use our Services or any website we build to send unlawful, deceptive, or unsolicited messages;
• not use the Site or Services to violate any law, infringe anyone's rights, transmit malware, attempt to gain unauthorized access, scrape or overload our systems, or misrepresent your relationship with BuildShop; and
• not resell, sublicense, or represent our Services as your own without our written permission.

You are responsible for the content published on your website and for the products and services you sell. We are not responsible for disputes between you and your customers.

5. Fees, Quotes & Payment

• Quotes. Prices are stated in U.S. dollars unless we agree otherwise, and are valid for the period stated in the quote.
• Payment. Payment terms are set out in your quote or invoice. Unless we agree otherwise in writing, work begins after any initial payment we require, and completed work is invoiced when delivered or at the milestones we agree.
• Taxes. You are responsible for any sales, use, or similar taxes that apply, other than taxes on our net income.
• Third-party costs. Domains, hosting, stock assets, paid advertising budgets, and third-party subscriptions are your responsibility unless we agree in writing to include them.
• Late or failed payment. If an invoice is not paid when due, we may pause work, suspend hosting, or withhold delivery until the balance is paid.
• Refunds. Fees for work already performed, and for third-party costs already incurred, are not refundable. If you cancel a project, you remain responsible for work completed and costs committed up to the date of cancellation.

6. SMS Communication Terms

BuildShop communicates with customers and business owners by text message (SMS) where permitted. The following terms apply to that program ("BuildShop Service Messages"):

• Opt-in is separate, voluntary, and explicit. You are enrolled only when you take an affirmative step — checking the SMS consent box on one of our forms, or giving us your separate, specific authorization for that messaging. Merely giving us your phone number, or accepting these Terms, is not consent to receive text messages. If you text us first, we may reply to that conversation; ongoing project updates or promotional messages are sent only after you have opted in.
• Message types. Replies to the inquiry or conversation you started; for customers who have opted in, project and website updates, customer support, and scheduling; and promotional messages only with separate consent.
• Frequency and cost. Message frequency varies. Message and data rates may apply.
• Consent is not a condition of purchase. You can work with BuildShop and use our Services without agreeing to receive text messages.
• Privacy. We do not sell, rent, or share your SMS opt-in information with third parties for marketing purposes. See our Privacy Policy for details.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

7. How to Opt Out

• Reply STOP (or CANCEL, END, QUIT, or UNSUBSCRIBE) to any message from us to stop receiving text messages. You will receive one confirmation message, and then no further text messages.
• Reply HELP for help, or email hello@buildshop.store at any time.
• Opting out of text messages does not by itself end our business relationship, and we may still contact you by email or phone about an active project or a legal or billing matter where the law allows. You can ask us to stop contacting you entirely at any time.

8. Intellectual Property

• Our materials. The Site, our brand, our templates, design systems, code frameworks, tools, and documentation are owned by BuildShop or our licensors and are protected by intellectual property laws. We keep all rights not expressly granted to you.
• Your materials. You keep ownership of the content you provide (your text, photos, logos, trademarks, and business information). You grant us a license to use, reproduce, and display your materials as needed to design, build, host, and support your website, and to communicate with you about your project.
• Deliverables. Unless we agree otherwise in writing, you receive ownership of the final, customized website content and design we create for you once you have paid the applicable fees in full. Our underlying templates, frameworks, and reusable components remain ours, and may be used for other clients.
• Portfolio. Unless you tell us not to in writing, we may show your website, business name, and logo in our portfolio, demos, and marketing materials to illustrate our work.

9. Third-Party Content & Data

Websites and services we build may include third-party content or data, such as Google Maps information, publicly posted reviews and ratings, stock images, fonts, form and messaging tools, and analytics. Where you supply such content, you confirm you have the right to use it. Where we obtain information from public sources, our use is subject to those providers' terms; we do not guarantee that third-party data (including review counts, ratings, or hours) is complete or current, and you are responsible for verifying the accuracy of information published about your business. Third-party services may change, suspend, or discontinue features at any time.

10. Domains, Hosting & Availability

If we host your website, we will use reasonable efforts to keep it available, but we do not guarantee uninterrupted or error-free operation and we do not provide a service-level uptime commitment unless we agree to one in writing. Availability may be affected by maintenance, network conditions, third-party providers, or events outside our control. Unless we agree otherwise, domains are registered in the customer's name and are the customer's responsibility to renew. If you decide to move your website to another provider, we will reasonably cooperate; data migration beyond basic export may be chargeable.

11. Disclaimers

The Site and the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, BuildShop disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

You are responsible for reviewing and approving all content before it is published, and for complying with the laws, licensing, and advertising rules that apply to your industry.

12. Limitation of Liability

To the fullest extent permitted by law, BuildShop and its officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, customers, data, goodwill, or business opportunity, arising out of or relating to the Site or the Services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the total amount you paid to BuildShop for the Services giving rise to the claim in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless BuildShop and its officers, employees, and contractors from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) content, materials, or information you provide or approve; (b) your use of the Services in violation of these Terms or applicable law; (c) your own communications with your customers, including text messages and marketing you send; or (d) your products and services.

14. Termination & Suspension

Either party may end these Terms by written notice. We may also suspend or terminate access to the Site or Services immediately if you materially breach these Terms, fail to pay amounts due, or use the Services in a way that creates legal risk or harm to us or others. On termination, you remain responsible for amounts due for work performed and costs incurred, and we may take down a website we host after giving you reasonable notice. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the "Last updated" date. If we make material changes, we will provide reasonable notice, such as a notice on the Site or an email. Changes apply to your use of the Site and Services after the effective date of the update. If you continue to use the Services after an update, you accept the revised Terms.

16. Governing Law & Disputes

These Terms and any dispute arising out of or relating to them, the Site, or the Services are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles.

Before starting any formal proceeding, we ask that you contact us at hello@buildshop.store so we can try to resolve the issue informally within 30 days. If we cannot resolve it, the dispute will be submitted to the competent courts located in Beijing, China, and each party consents to the jurisdiction of those courts. Nothing in this section prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. General

• Entire agreement. These Terms, together with any quote, proposal, or written agreement we sign with you and our Privacy Policy, are the entire agreement between us on this subject and supersede prior discussions.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the remaining provisions stay in effect.
• No waiver. Our failure to enforce a provision is not a waiver of that provision.
• Notices. We may send notices to the email address or phone number you provided. You may send notices to hello@buildshop.store.
• Independent contractors. We are independent contractors; nothing here creates a partnership, agency, or employment relationship.
• Language. These Terms are provided in English, which is the controlling version.

18. Contact

• Email: hello@buildshop.store
• Phone: +1 (646) 307 2152
• Postal: BuildShop (马钛氪（北京）营销科技有限公司), Beijing, China

See also our Privacy Policy and our contact page.